Terms

Ordering Online

By placing your order online you are guaranteed of receiving our most competitive prices.  Many of these prices are reserved solely for purchases made on our website, due to ease of processing this type of order, and are therefore not available for orders placed through any other means.

Prices

All prices on our website are shown in UK pounds sterling, excluding VAT.  Where applicable, VAT at 20% will added to your order total at the checkout. 

Payment
 

Payment may be made by credit card, debit card, or by bank transfer.  When you place an order and elect to pay by credit or debit card, your payment details are stored securely by SagePay.  Payment is taken when your order is ready to despatch - unless there are special order items within your order, in which case payment is taken at the time of placing your order.  Should any further payment be required, i.e. for shipping costs or additional items, we will email you a secure SagePay link through which to make your payment.  At no point during any payment process do we have access to your card details.

Part Numbers

Although our website uses the original part numbers, this is done for ease of reference only.  Use of these part numbers does not infer that the goods supplied are genuine, or that the quality is equivalent to that of the original components.  Whilst a few parts may still be sourced from the original suppliers, the majority of parts available now are reproduction, and modification to some components may be required in order to obtain a satisfactory fit.  In the instances where there is a choice of two different qualities for the same item, the lesser quality item will be identified with a "z" suffix after the part number.  However, even in these instances the use of the original part number does not infer that this item is of equal quality to the genuine part, only that it is the better quality of the two.

Dispatching Your Order

Although we aim to dispatch orders within 24 hours of purchase, this is not always possible.  We regret that at this time we do not show live stock on our website, and therefore delivery times are subject to stock availability.  Should we need to order any part to complete your order this will be done as quickly as possible, and under normal circumstances your order will be completed within a few days.  If we are unable to supply any item we will contact you to advise you of this before dispatching your order though, and at this time you may choose to continue with the rest of your order, or to cancel the entire order if you prefer.

Delivering Your Order
 
If you would like to add delivery instructions for the courier, such as "leave with a neighbour if no reply" or "leave in a safe place", etc., please include this in the comments section at the time of placing your order. 
 
Once your order is dispatched we will email you with a tracking number and a link to the courier's website, to enable you to track your parcel.  Should you need to re-schedule your delivery date for any reason you can do so on the couriers website.
Please note that the courier will require a signature on delivery, confirming that they have delivered the correct number of parcels, in good order.  Should your parcel arrive damaged we request that you, or whoever is receiving the parcel, sign for it with the courier as damaged.  Any claims for parcels signed for in good order or as unchecked, which subsequently turn out to be damaged, will not be covered under the courier's terms of insurance.
Should you choose to have your parcel left in a safe place without a signature, please be aware that this is done so entirely at your own risk.  Neither MSC or the courier will accept any responsibility for loss or damage to consignments delivered in this way, and therefore we strongly recommend that there is always someone available to receive and check your delivery carefully.
 
Delivery Costs

 

Please see our shipping page for all delivery charges.  Please note these charges are with the exception of large panels, windscreens and very heavy items such as engines.  We regret that due to the size, weight and delicate nature of some items we are unable to provide these for delivery - if you are concerned about any of the items you wish to order please do not hesitate to email us on sales@msc.parts.

Free Delivery

Periodically we may free delivery offers.  When we do, the following conditions apply :-

*Qualifying purchases exclude VAT & delivery costs.  Offer allows for one box to be sent free of charge, multiple parcels will be sent at a reduced rate.  Offer only applies to orders placed on www.msc.parts.  Free delivery cannot be used in conjunction with any other offer or voucher.  Offer excludes any orders containing engines, panels or wheels.  Offer is only available during the dates specified on the front page of msc.parts - any orders made before or after the offer date will not be eligible for free delivery.  Malta & Balearic Islands will not be included in the EU offer and are only eligible for the £20 discount.

If your order qualified for free deliver and you wish to return any item for refund which subsequently reduces your order to below the qualifying "free delivery" threshold, the relevant shipping amount will be deducted from any refund given.

Exchange units

We currently offer a number of items that have been reconditioned.  These items are supplied on an exchange basis, and therefore a "core unit" surcharge is applied at the time of purchase which is refundable once we have received your old unit in exchange.  Please note that all old units returned must be clean, in a serviceable condition, identical to the reconditioned item supplied, and must not have been modified in anyway.  We reserve the right to retain all or part of the surcharge if these conditions are not met.

Core units should be returned within 3 months of receiving your reconditioned item.  We may not be able to refund surcharges for units returned after this period. 

Some reconditioned items are supplied on a "one for one" exchange basis.  This means we will need to receive your old unit in advance for reconditioning, and you will be contacted by one of our team if this is the case.

Although we aim to return your surcharge as soon as possible after receiving your old unit, please allow up to 14 days for inspection before receiving your surcharge refund.

MSC is not responsible for the delivery cost of your old unit to us.  Neither are we responsible for the return cost of these units, should they need to be returned to you if they do not meet the reconditioning requirements.  For these reasons, if you are concerned whether your old units meet the requirements of reconditioning, we advise you to send us a picture of your old units to us via email for one of our team to confirm. sales@msc.parts

Please return your old units with your contact details and a copy of your original order or invoice, if we do not receive this information with your return it will be impossible to refund your surcharge.  All return payments must be made in the same way, and into the same account in which the original order was purchase.  We are unable to refund payments by an additional method, or into another persons account.

Please be aware that "reconditioned" or "rebuilt" items have been stripped, cleaned, inspected and re-assembled.  During this process parts showing signs of wear will have been completely replaced or suitably renovated.  PLEASE REMEMBER that these items are not brand new!

Warranty

All items provided by MSC, whether new or reconditioned, have a 12 month warranty unless otherwise specified.  This warranty period commences from the date on your invoice, and not when the parts were fitted to your vehicle.  The warranty covers defects to the item provided only if it is fitted to the vehicle it is specified for, in the correct manner and for normal everyday use.  The warranty on our parts excludes use on any sort of competition, racing, rallying, kit build, modified/adapted vehicles, or anything other than their original intended use.

Our warranty also only covers the parts in question, and does not cover any consequential cost or loss, such as garage labour, recovery, car hire or re-delivery. A claim will also not be validated if failure is caused by misuse, neglect, overheating, incorrect instillation, or failure of any other part.  In the event of any component failure you must contact us immediately, and we will inform you of the course of action to take.  Any rectification or repair which is carried out without the prior approval of MSC will be excluded from any claim.  If it is necessary for us to inspect the part you must initially return it to us at your cost, however if on inspection the item is found to be faulty you will be reimbursed for the cost of return.  It is not possible to issue replacement parts in advance of receiving faulty items back for inspection.

 
Returns

All goods sold on a "mail order" basis are subject to a 14 day cooling off period.  Should you decide that once you have received your order you no longer require some or all of the items , you can return them to us for a refund. However please note, you must contact us within 14 days of receiving your items. If items that have been sent or ordered in error are subject to the same conditions. Please return all goods with your contact details and a copy of your invoice so we know who they relate to.  We will be unable to refund the cost of any items returned without this information.

All items returned to use for a refund, with the exception of faulty items and items received in MSC error, are returned at the cost of the customer.  If you have received a faulty item, or an item in MSC error, please contact us before returning the item/s to us. Please keep your proof of postage and let us know the return delivery cost, we will then include this with your refund for goods.

Please note all returns, with the exception of faulty items, should not have been fitted, and should be in the same condition in which they were sent to you, this includes any sign of oily fingerprints on the outside packaging, such as branded boxes.  It should be possible with all returned items (with the exception of faulty items) for MSC to supply these items again as new.

If an item is simply not required or the item/s is returned in the condition in which we cannot sell as new (with the exception of faulty items) MSC reserves the right to charge a 15% handling charge to return items to stock.  Should they not be in the same condition, in some cases we regret that it may not be possible to refund you for the items, and they will be returned to you at your own cost.

All return payments must be made in the same way as the original payment, and into the same account in which the original order was purchased. We are unable to refund payment to an additional method, or into another persons account.

Please note all trim is manufactured to order and in some cases is a special order item, meaning that it will not be eligible for a refund. Other trim will be refunded but MSC reserves the right to charge a 15% handling charge to return these goods to stock.

Faulty Goods

It is unfortunate but in some cases an item may be supplied which is faulty.  If this is the case please contact us as soon as possible. You may be asked to supply pictures of the fault, or in some case asked to return the item for further inspection (please return all faulty goods with a copy of your invoice, your contact details and a complete description of the problem). If this is the case the customer is responsible for the initial cost of return, if the item is then found to be faulty after inspection, we will then refund this delivery cost, so please keep proof of postage.

It may be necessary for us to return your item to the manufacturer for inspection, or if you have a fault with an electrical item we may need to carry out tests to determine the fault, because of this please allow up to 14 days to determine the problem.  If a problem is found we will either refund the cost of your items should you so wish, or provide you with a replacement.  Please note a refund is only available if the goods were purchased within the last 12 months (unless specified otherwise)

If no fault is found we will do our best to advise why you have had a problem, however the cost to return the item to you will be down to the customer.

W regret that it is not possible to provide a replacement in advance of having the faulty itm returned to us and tested. If you would like to purchase a replacement in advance this is not a problem, we can the refund you for the item should a fault be found with your returned item.  However please note if no fault id found with your returned item, this item will be returned to you at your own cost.

All return payments must be made in the same way as original purchase, and into the same account in which the original order was made.  We are unable to refund payments through an additional method, or into another persons account.