Terms
Ordering Online
By placing your order online you are guaranteed of receiving our most competitive prices. Many of these prices are reserved solely for purchases made on our website, due to ease of processing this type of order, and are therefore not available for orders placed through any other means.
Prices
All prices on our website are shown in UK pounds sterling, excluding VAT. Where applicable, VAT at 20% will added to your order total at the checkout.
We accept payment by credit card, debit card, or by bank transfer.
When you place an order and elect to pay by credit or debit card, your payment details are stored securely by Sage Pay and a reserve is placed on your card for the total value (this will show on your balance as a pending payment), However, the actual payment is not taken until the point at which your order is ready for dispatch, so should we be unable to supply any items on your order the value of these are deducted from the payment we take - we will only ever charge you for the parts that we have actually supplied.
If any further payment is required, i.e. for shipping costs or additional items, we will email you a secure link through which to make your payment. At no point during any payment process do we have access to your card details.
Please note that special order items (interior trim, etc.) are charged for at the time of placing your order.
Should you decide to collect you order under our Pick Up & Pay option, payment will be taken at the time of collection by credit or debit card, we no not accept any payments by cash.
Part Numbers
Although our website uses the original part numbers, this is done for ease of reference only. Use of these part numbers does not infer that the goods supplied are genuine, or that the quality is equivalent to that of the original components. Whilst a few parts may still be sourced from the original suppliers, the majority of parts available now are reproduction, and modification to some components may be required in order to obtain a satisfactory fit. In the instances where there is a choice of two different qualities for the same item, the lesser quality item will be identified with a "z" suffix after the part number. However, even in these instances the use of the original part number does not infer that this item is of equal quality to the genuine part, only that it is the better quality of the two.
Where pictures of a part are included, this is done for ease of reference only, and use of these pictures does not infer that the item that you receive will look exactly the same as the one in the picture.
Dispatching Your Order
Although we aim to dispatch orders within 24 hours of purchase, this is not always possible. We regret that at this time we do not show live stock on our website, and therefore delivery times are subject to stock availability. Should we need to order any part to complete your order this will be done as quickly as possible, and under normal circumstances your order will be completed within a few days. If we are unable to supply any item we will contact you to advise you of this before dispatching your order though, and at this time you may choose to continue with the rest of your order, or to cancel the entire order if you prefer.
Please see our shipping page for all delivery charges. Please note these charges are with the exception of large panels, windscreens and very heavy items such as engines. We regret that due to the size, weight and delicate nature of some items we are unable to provide these for delivery - if you are concerned about any of the items you wish to order please do not hesitate to email us on sales@msc.parts.
Free Delivery
Periodically we may run free delivery offers. When we do, the following conditions apply :-
*Qualifying purchases exclude VAT & delivery costs. Offer allows for one box to be sent free of charge, multiple parcels will be sent at a reduced rate. Offer only applies to orders placed on www.msc.parts. Free delivery cannot be used in conjunction with any other offer or voucher. Offer excludes any orders containing engines, panels or wheels. Offer is only available during the dates specified on the front page of msc.parts - any orders made before or after the offer date will not be eligible for free delivery. Malta & Balearic Islands are excluded from any EU offer, however they may be eligible for a reduced shipping cost instead.
If your order qualified for free deliver and you wish to return any item for refund which subsequently reduces your order to below the qualifying "free delivery" threshold, the relevant shipping amount will be deducted from any refund given.
Special Offers
Periodically we may run special offers on selected products. When we do, the following conditions apply :-
Offer prices are only applicable for orders placed online through the msc.parts store, and are not applicable for orders received by any other method.
Offer prices are only valid for orders placed during the period that the offer is running. Orders placed prior to the offer starting, or after the offer has ended, are not eligible for the offer prices.
If an offer has an expiry date, we reserve the right to amend this date, or to end the offer early, without prior notice. Where no expiry date is given we reserve the right to end the offer without prior notice.
Exchange Units
We currently offer a number of items that have been reconditioned. These items are supplied on an exchange basis, and therefore a "core unit" surcharge is applied at the time of purchase which is refundable once we have received your old unit in exchange. Please note that all old units returned must be clean, in a serviceable condition, identical to the reconditioned item supplied, and must not have been modified or damaged in anyway. We reserve the right to retain all or part of the surcharge if these conditions are not met. You will be responsible for the shipping cost of any rejected core units, should you wish to have them returned.
Core units must be returned within 1 month of receiving your reconditioned item. We are unable to refund surcharges for units returned after this period.
Some reconditioned items are supplied on a "one for one" exchange basis. This means we will need to receive your old unit in advance for reconditioning, and you will be contacted by one of our team if this is the case.
PLEASE NOTE : DUE TO THE HIGH LEVEL OF SCRAP SHOCK ABSORBERS BEING RETURNED FOR SURCHARGE REFUND IT IS NOW NECESSARY FOR OUR RECONDITIONER TO CONFIRM THAT THEY ARE SERVICEABLE BEFORE WE CAN REFUND THE SURCHARGE. THIS CAN TAKE SEVERAL MONTHS, AS THEY ARE SENT IN BATCHES.
MSC is not responsible for the delivery cost of your old unit to us. Neither are we responsible for the return cost of these units should you wish them returned to you if they do not meet the reconditioning requirements. For these reasons, if you are concerned whether your old units meet the requirements of reconditioning, we advise you to send us a picture of your old units to us via email for one of our team to confirm. sales@msc.parts
Please return your old units with your contact details and a copy of your original order or invoice, if we do not receive this information with your return it will be impossible to refund your surcharge. All return payments must be made in the same way, and into the same account in which the original order was purchase. We are unable to refund payments by an alternative method, or into another person's account.
Please be aware that "reconditioned" or "rebuilt" items have been stripped, cleaned, inspected and re-assembled. During this process parts showing signs of wear will have been replaced or suitably renovated. Please remember that these items are not brand new!
Warranty
All items provided by MSC, whether new or reconditioned, have a 12 month warranty unless otherwise specified. This warranty period commences from the date on your invoice, and not when the parts were fitted to your vehicle. The warranty covers defects to the item, on the provision that it is fitted to the vehicle it is specified for, in the correct manner, and for normal everyday use. The warranty on our parts excludes use on any sort of competition, racing, rallying, kit build, modified/adapted vehicles, or anything other than their original intended use, and no warranty exists on any parts which have been disassembled or modified in any way, regardless of the reason for failure.
Our warranty also only covers the parts in question, and does not cover any consequential cost or loss, such as garage labour, recovery, car hire or re-delivery. A claim will also not be validated if failure is caused by misuse, neglect, overheating, incorrect installation, or failure of any other part. In the event of any component failure you must contact us immediately, and we will inform you of the course of action to take. Any rectification or repair which is carried out without the prior approval of MSC will be excluded from any claim. If it is necessary for us to inspect the part you must initially return it to us at your cost, however if on inspection the item is found to be faulty you will be reimbursed for the cost of return. It is not possible to issue replacement parts in advance of receiving faulty items back for inspection.
Returns
All goods sold on a "mail order" basis are subject to a 14 day cooling off period.
Once you have received your order, should any of the parts supplied be surplus to your requirements you can return them to us for a full refund - however, you must contact us for authorization before returning any items, and this must be done within 14 days of receipt of your order. If you do not contact us within 14 days of receiving your order then we regret that it will not be possible to return any unwanted items. Please do not return parts to us after this time, or without our authorization - they will not be refunded.
You will be responsible for the cost of return, and once authorization for a return has been given the goods must be delivered back to us within 14 days. Goods that are not received within 14 days will not be refunded, and you will be responsible for the delivery cost back to yourself should you wish to keep the items. Please ensure that your contact details and a copy of your invoice are included with the goods, so we know who they are from. We are unable to process a refund for any items returned without this information, or returned without prior authorization.
If you are returning a faulty item, or an item supplied by us in error, please contact us before returning it to us, and keep your proof of postage so that we may refund you this cost where applicable.
Please note - all returns, with the exception of faulty items, should not have been fitted, and must be in the same condition as that in which you received them. Items returned with damaged packaging will not be accepted for return - this includes any sign of oily fingerprints on the outside packaging, such as branded boxes. It should be possible with all returned items (with the exception of faulty items) for MSC to supply these items again as new.
All refunds must be made by the same method as the original payment, and into the same account from which the original order was purchased. We are unable to refund payments by an alternative method, or into another persons account.
Please note - all trim is manufactured to order and in some cases is a special order item, meaning that it will not be eligible for a refund. Other trim will be eligible for refund, but we reserve the right to charge a 15% handling charge to return these goods to stock.
Faulty Goods
It is unfortunate, but in some cases an item may be supplied which is faulty. If this is the case please contact us as soon as you are aware of the fault. You may be asked to supply pictures of the fault, or in some case asked to return the item for further inspection (please return all faulty goods with a copy of your invoice, your contact details and a complete description of the problem). Initially you will be responsible for the cost of return, however if the item is then found to be faulty after inspection, we will refund this delivery cost, so please keep your proof of postage.
It may be necessary for us to return your item to the manufacturer for inspection, or if you have a fault with an electrical item we may need to carry out tests to determine the fault - because of this please allow up to 14 days to determine the problem. Please note, a refund is only available on goods returned within 30 days of purchase - after this time, if a problem is found, at our discretion we will either refund the cost of your item, provide you with a replacement, or repair the item.
If no fault is found we will do our best to advise why you have had a problem, and you must pay the cost to return the item should you wish to retain it.
We regret that it is not possible to provide a replacement in advance of having a faulty item returned to us and tested.
All return payments must be made by the same method as the original purchase, and into the same account from which the original purchase was made. We are unable to refund payments through an alternative method, or into another person's account.